How to claim

If a covered part fails, contact us before any work starts. A repair started before the claim is approved cannot be reimbursed.

+60 12-773 1163

  1. Stop and notify us

    The moment a fault appears, contact Infinity before booking any repair. Continuing to drive a car that is failing or showing a warning light can cause greater damage that falls outside cover.

    Do not authorise repairs first

  2. Bring the car to an authorised centre

    Repairs under this policy must be performed at an authorised service and repair centre. Any of our locations can receive the vehicle, or arrange a pickup.

  3. Diagnosis

    Our technicians identify the failed component and confirm whether the failure is a mechanical or electrical breakdown under normal use, which is the condition the cover is written against.

  4. Administrator assessment

    The warranty administrator reviews the diagnosis against your covered components and checks your service history. This is where a complete, stamped service booklet matters most.

  5. Recommendation and approval

    You receive the claim recommendation and the estimate. The administrator may repair or recondition the damaged component, or replace it with a used or reconditioned equivalent. That decision rests with them.

  6. Repair and settlement

    Work proceeds once approved. The claim is settled up to your per-claim limit, and the amount is deducted from your annual aggregate for that policy year.

This is a summary. Your policy booklet sets out the full claims procedure and prevails.